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Efficiency Is Not a Dirty Word

Angry Businessman 10922381_sThe company’s Chief Accounting Officer (CAO) was livid. The young engineer had the gall to question the need for a weekly accounting report to the home office when he didn’t know anything about accounting processes! So the CAO spat some choice words and told the young engineer to leave and never return.

The engineer sheepishly returned to his department and reported the incident to me, his supervising engineer.… Read More

 

Raising Workplace Morale

MORALE, checked at TinEyeI entered the newly designed express lane at the grocery store, said “Hi” to the cashier, and then realized I was on the back side of the lane, which looked exactly like the front side! The cashier said, with evident frustration, “It’s happened a lot lately. I wish the managers had gotten input from the cashiers before changing the lanes.”

The problem is not new, nor is it confined to grocery stores.… Read More