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American Leaders “Still Don’t Get It”

59486011 - governance word cloud on blue backgroundThe person closest to a task is in the best position to identify its imperfections. This idea, one of the most important ones of the past century, seems harmless enough today. Yet when Edwards Deming first proposed it, business leaders considered it heretical, for it challenged the reigning view of management, Scientific Management, that executives alone possess the intelligence to solve problems and make decisions.

Edwards Deming (1900-1993) was an engineer, statistician, management consultant, and the creator of Total Quality Management or TQM.… Read More